Family Law Training Starter Kit

Don't let COVID19 bring your business to a halt

Let's face it:  We are all in unknown territory right now.


Maybe you've just closed up shop physically and your office is now remote, maybe you're just returning to working at the office, or perhaps you never closed up shop during this time.  Whatever your circumstances, the situation is still unsettling with new information coming in every day and still causing everyone stress.


And if you've recently hired a new assistant, you now have an additional source of stress: How to train them in the midst of all this.


What if I told you I could help? 


I've pulled together lessons from my expanded training program to give you a starter kit: it's the first one or two sections of each of my training units so that your staff can get started with training.  Without you.


"Whoa - wait a minute. Why do they need to train without me? I need to oversee what they are doing."


You're right, you absolutely do.  But currently we are all in a world where that may not be possible for your office right now.  


Where you had very little time before COVID19 hit to actually sit and train someone, you now have even less time (because let's be real - most of us are still looking for toilet paper). I'm not trying to prepare them to go ahead and /s/ your pleadings and file them. I am trying to get them ready for helping you now as well as giving them a head start on what happens when things return to normal.  Whenever that may be, and whatever your new definition of "normal" is.

"

"I have an extremely demanding practice focused, exclusively, on high end family law matters. We deal with extremely complex financial and child related issues on a daily basis. Maylee, from the first day she walked into the office, handled these matters easily and competently."

Demere Mason, Esquire, BCSJ. Demere Mason, P.A.


What's Included:

  • Customer Service Basics.  Whether or not they are greeting people in person or over phone/email, your staff needs to know how to provide customer service specifically for family law clients
  • First Impressions by Phone. In this crisis, there's going to be a lot less in person interaction.  I go over ways to combat the difficulty that comes with having no face to face contact with clients, especially when they're new clients.
  • Communicating with Clients.  How to communicate with clients right now in the limited way that we can - email.
  • Communicating with Clients - Listening and Setting Boundaries.  Equally important skills for any new paralegal to have.
  • Communicating with Attorneys, Paralegals, and Court Staff.  Everyone is on edge right now.  Knowing how to communicate with colleagues is super important.
  • Initial documents - The Basics.  Knowing what all of the initial documents are and how they fall into place in a family law case. Information that is not only important to learn right now, but important to have once your firm is up and running again.
  • The Petition process.  Breaking down the initial petition process can help ease a new assistant's fears of "getting it wrong" and help them understand the beginning phases of the process.
  • The Response process.  New assistants need to know about deadlines and properly responding to a petition.
  • Motions - Every new assistant needs to know the basics of drafting a motion, particularly contempt motions (I don't know about you, but I see a lot of them being filed in the future when this is done).

Look - whether your office has gone completely remote, you're phasing back into working at the office, or you've never left to WFH throughout this pandemic, one thing is certain:

THE SHOW MUST GO ON.

YOUR show. 

YOUR business.

While I can't do much (other than be on the lookout for stores that are stocking tp), I can offer you a deeply discounted rate on training that can help get your staff (and YOU) through this.

This is strictly a COVID19 offer that won't be available again.

"

“Maylee was invaluable in our growth and in training staff as well as execution of her tasks in the paralegal role. Our case load was significant, and she always went above and beyond what was expected.”

- Scott R. Ellerin, Esq.


YOUR INSTRUCTOR

Maylee Sears



I help family law attorneys reduce their stress, create more time in their schedule, and get them ready to take on more revenue.

I know, you’re probably thinking “if you don’t provide winning lottery numbers, how do you do that?”


Two words: Staff training.


Hi there! I’m Maylee.


Raised by a Marine in a very unstable household, I learned very quickly in life that there are no such things as obstacles.My dad called it “being rebellious”. I called it being innovative, thinking outside the box, and problem-solving. You say tomato, I say tomáto.

I also quickly learned the meaning of “stress”, “anxiety”, and “crap-how-do-I-fix-this” (all of which have been a constant part of my vocabulary ever since).


My mission is to reduce stress.


I don’t have to tell you that the legal field is overflowing with stress.As someone who has been battling anxiety since before she could walk and talk (thank you early child hood trauma), I know firsthand that when stress starts taking over, internal chaos rises, and that shit spreads to everything you touch – creating that icky feeling of being disorganized, overwhelmed, and like you just can’t. With anything.


That’s why I help family law attorneys with training.When you’ve already got the stress of a full schedule of Court appearances, client phone calls, running a business, and a million (and one) other things, the last thing you need is to rearrange your schedule to answer the same questions – over and over again.


I believe that quality customer service is the cornerstone to any successful family law firm.


When I was hired as a receptionist in a family law firm over ten years ago, I brought with me a wealth of customer service experience, from fast food to adult entertainment.I was able to use that experience to read clients’ behaviors and interact with them in such a way that made them think they were getting what they wanted 97% of the time (that other 3%?You can’t please everyone everytime).

(Hint: Perception is a powerful tool.)


Quality customer service = more referrals


While it’s certainly no guarantee, it is a no-brainer.Happy, satisfied clients will refer you more business.Unsatisfied, disgruntled clients will tell people what a horrible experience they had with your firm.Where do you want to be?


I want to live in a world where:


Family law attorneys have knowledgeable, competent staff they can trust.

Anxiety isn’t such a soul-sucking part of daily life.

I don’t mind leaving the house, even when I think it’s too “peopley” outside.


My superpower is:


Seeing the bigger picture …except for that last episode of Suits.

Did not see that coming.

Frequently Asked Questions

1

When does the course start and finish?


The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

2

How long do I have to access the course?


How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

3

What if I'm unhappy with the course?


We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.

4

How do I access the course?


Immediately after purchasing - you will create your username and password. Access is instant.

© Executive Administrative Consulting, LLC  2020

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